A cancellation is not an awkward conversation.

Every starting point brings its own cancellation term. Terms are locked to the booking exactly as they were at that moment.

The terms bind from that moment

The customer accepts them before paying. A later edit does not affect a booking already made.

You write into the terms what a no-show costs. When the time is paid in advance, an empty hour is not also lost income.

You can take bookings only at times you choose and close days. Cancelling and the size of any refund are always your decision.